September 30, 2016

Top 10 measurement mistakes

How to avoid these research problems

By Angela Sinickas, ABC, Diva of Diagnostics

Ready to measure your communication success? To avoid rookie measurement mistakes, don’t:

Top 10 measurement mistakes

Don’t make rookie measurement mistakes But here are some workarounds if you do. Image by Alex Proimos

1. Forget to measure until after communicating.

One of the best ways to prove a campaign or channel was effective is to compare baselines before and after the communication. But it’s easy to forget to measure the “before” baseline. Here’s how to fix:

  • Check to see whether any locations did not use your intended campaign as it was supposed to be used. Use these as your “control groups” against your “pilot groups” (where it was used correctly).
  • Ask the audience to gauge what impact your communication had on their knowledge, attitudes or behaviors.
  • Include demographic questions in your existing audience attitude research that identify which communications your audience was exposed to, and the difference they had in impact.

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“I gained so much from this workshop, as Angela is not only an expert in the communications field, but also an excellent presenter so that I came away with many new learnings.”
— Phyllis W. Banucci , former director of internal communications, ATMI Inc.

Master measurement techniques

Polish your plan with the help of Angela and your peers

The other day, I was discussing ROI with a group of ridiculously talented, impossibly young PR pros in their first year at a big agency. They report ROI to their clients in clicks, shares and likes.

D'oh!

D’oh! Let Angela Sinickas help you avoid common measurement mistakes.

“As a business owner,” I told them, “if I invest a dollar in your services, I want to receive my dollar back, plus a quarter. That’s a return on investment.”

You’re not still measuring communication success in clicks and shares, are you? Let’s put aside for a moment the fact that our organizations and clients can’t spend clicks and shares. And let’s ask these questions: What’s a click worth? What’s a share worth?

At Become an ROI Rock Star With the Diva of Diagnostics — a two-day Master Class with Angela Sinickas on Oct. 12-13 in Washington, D.C. — you’ll find out how to find out. And you’ll also practice the techniques you learn in class, get feedback from Angela and your colleagues, and get a chance to polish and improve your plan. That’s what we call putting the “Master” into the Master Class.

Specifically, you’ll:

  • Create a communication plan for a campaign or project
  • Develop a measurement plan for tracking success before, during and after your campaign
  • Write measurable objectives for your messages, channels and outcomes, then test them against Angela’s five-point checklist for success
  • Select the best measurement tools for your communications
  • Draft a focus group guide and a survey to apply to your campaign
  • Interpret raw data from surveys, then present results so they say what you mean and make a meaningful impact
  • Get feedback on the plans and tools you craft in class

To get the most out of this workshop, please bring your laptop and a problem you’d like to help your organization solve.

We expect tickets to this event to sell out fast. If you’d like to be one of 50 lucky communicators to learn to measure your communications like Angela Sinickas does, please Register now.

“I gained so much from this workshop, as Angela is not only an expert in the communications field, but also an excellent presenter so that I came away with many new learnings.”
— Phyllis W. Banucci , former director of internal communications, ATMI Inc.

Polish your skills at our upcoming Master Classes

Learn to Master the Art of the Storyteller, Catch Your Readers, Get Clicked, Cut Through the Clutter and more

Register for Online writing workshop in New York on Sept. 28-29
Register for communication measurement workshop in Washington, D.C. on Oct. 12-13
Register for writing workshop in Houston on Nov. 2-3
Register for Creative writing workshop in Los Angeles on Feb. 23-24, 2017
Register for Tight writing workshop in Washington, D.C. on April 6-7, 2017
Register for Not Your Father's News Release - Ann Wylie's PR-writing workshop in Chicago on May 18-19, 2017
Register for Get Clicked, Read, Shared & Liked - Ann Wylie's online-writing workshop in Portland on July 27-28, 2017
Register for Cut Through the Clutter - Ann Wylie's tight-writing workshop in San Francisco on Aug, 17-18, 2017

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