"All that wasted motion of everybody putting in commas and taking out commas wasn't necessary." — Art Weise, vice president of Corporate Communications, Entergy Corp., after reengineering the company's approval process What's the cost of 'niggling'? Do all those tweaks really add value to the bottom line? First there was DBT, or Death by Tweakage: When a brochure or … [Read more...] about What’s the cost of ‘niggling’? | February 2010